Frequently Asked Questions | Oregon Valley Farm

Frequently Asked Questions

Oregon Valley Farm is happy to answer questions about bulk orders, shipping, packaging, returns, substitutions, and refunds. Read our FAQs to get answers.

What company ships orders?

Orders shipped Fed-Ex ground.

  • Boxes will be shipped within 1 week from date of order.
  • Subscription Boxes will be shipped within 1 week from date of order.
  • 1/8 beef and 1/4 pork orders will be shipped within 1 week from date of order.
  • 1/4, 1/2 beef, and 1/2 pork orders can be expected within 7-9 weeks from order date.

How is beef, chicken and pork packaged and shipped?

Our meat is all double wrapped and frozen immediately on butcher date. It can last at least 1 year in a freezer without losing its quality.

  • Steaks and roasts are individually wrapped in vacuum seal.
  • Ground beef is in 1 lb packs.

Our meat is shipped in an insulated box (made from recycled materials) with dry ice to ensure the meat stays frozen.

Can I pick up my order?

We now offer local pickup at our Albany, OR facility on Wednesdays between 8am-4pm. Note: Bulk orders have a lead time of 7 weeks, so if you have selected an individual item or box, please contact us to schedule an earlier lead time.

As always, we ship to your door for convenience sake. You can also purchase some of our beef at our partner farms and markets. Find out where here.

I want to order an 1/8, 1/4 or 1/2 beef. How much meat should I expect?

1/4 will take up half of a small chest freezer or 25% of small upright freezer (14 cu. ft). Obviously, double that for a half!

This is approximately what you will receive with a 1/4 or 1/2 cow:

  • 25% Steaks
  • 35% Roasts and misc. cuts like stew meat and short ribs
  • 40% Ground Beef

1/8 order will not follow this format. Check out our 1/8 beef product for specifics on an 1/8 order.

Can I get more roasts or stew meat and less ground beef in my ¼ or ½ order?

Yes. Please contact us to adjust this amount. For specifics on these options please go to our Bulk Orders page.

What percentage fat is the ground beef?

Our ground beef is 80/20 and we have lean ground beef available at 90/10.

Can we come to your farm?

We don’t have your typical farm; we partner with several local grass fed and organic farms throughout the Willamette valley in order to rotate cattle on different fields which allows us to keep up with demand.

Do you accept EBT/Oregon Trail?

We DO accept EBT/Oregon Trail. Please email, call us or schedule an appointment to come in and pay by clicking here.

Do you dry age your beef?

Dry aging refers to beef being exposed in a controlled environment (specific humidity levels and temperature) for a certain amount of time. This allows natural enzymes to activate in the meat which then helps break down molecular bonds and offers a superior flavor and texture as well as tenderness.

Due to the fact that it takes extra time (we dry age for 2 weeks) and there is a loss of weight during the process, dry-aged beef is typically only found in places like steak restaurants and more upscale butcher shops and grocery stores.

Oregon Valley Farm dry ages because we love the extra quality it adds to our beef in all of the above mentioned ways!

What is your policy on returns, refunds or substitutions?

We are shipping perishable product and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. To learn more about refunds, returns and cancellations, see our Refunds Policy.

Our Policies

Find more specific information about our Privacy Policy, Terms and Conditions and Refunds, Returns and Substitutions Policies.
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